Room Rates Terms & Conditions:

1. The rates quoted above are nett per room per night inclusive of 6% sales & services tax as gazette by the Malaysia Government.
2. For non MyKad & non MyPR card holder, a Tourism Tax (TTx) of RM 10.00 per room per night will be imposed upon check in. These charges will be collected directly from your guest upon check in. If you wish to pay on behalf of your guests, do inform us upon confirmation of rooms booking.
3. Room rates are inclusive of daily buffet breakfast for one/ two person(s) only at Café Via Mare, Level 4.
4. Additional breakfast is chargeable at RM 35.00 nett per person per meal.
5. All room amenities are strictly supplied for maximum 2 persons per room; additional amenities are subject to additional charges upon request.
6. Rates are non-commissionable to any third parties, unless otherwise stipulated.
7. Complimentary in-room Wi-Fi.

Rates are based on the current government taxation policy. In the event of change, the Hotel reserves the right to amend the room rates accordingly to reflect the new tax rates gazetted by the Malaysian Government.

Room Booking Procedure:
The following charges are applicable for cancellations, postponement or other changes in dates after confirmation of the rooms booking. Cancellations/ Changes must be received in writing. Should the Accommodation be cancelled after confirmation, the deposit paid shall not be refunded.

1. Individual (FIT) Bookings
   • One Night charge will be imposed for No- Show or Cancellation received within seven (7) days from date of Check in for FIT booking. Amendment to room reservation must be made 72 hours prior to arrival.
   • Early Departure / No Show Penalty Policy:
     • For bookings made with “no show” at the hotel, one room night shall be charged if the Hotel did not receive any cancellation request from your company/ guest. The room for subsequent nights will be released for resale automatically.
     • For guests who check out prior to the original date provided at the time of booking, one room night will be charged for early departure cancellation fees.
2. Group (GIT) Bookings
   • A complete rooming list with the arrival and departure details is required based on a minimum of 14 working days prior to the first arrival.
   • Early Departure / No Show Penalty Policy:
     • Full stay will be charged for No- Show or Cancellation received within two (2) months from date of Check in for GIT booking.
     • For guests who check out prior to the original date provided at the time of booking, full room nights will be charged for early departure cancellation fees.
   • If your group rooms booking are booked less than 14 days of check in date, an 80% payment will be requested in order to secure the rooms blocking and deposit paid shall not be refunded.

Check In/Check Out Policy:

• Our Check-in time is at 15:00 hours for FITs booking & 15:00 – 16:00 hours for group’s rooms booking.
• Check-out time is at 12:00 hours (Noon time). For any FIT or group requiring a later check-out up to 18:00 hours, half of the applicable rate per room will be charged.
• For check-out after 18:00 hours, a full night’s rate will apply. Both of these facilities are subject to room availability based on the arrival pattern at our hotel on the day.
• For any groups or FIT requiring access to rooms prior to 14:00 hours, the room(s) must be reserved from the previous evening at the applicable full night rate, unless otherwise pre-arranged.

Late Check-out Charges:

• Late check-out charges (subject to room availability on the day)

  Time	Charges per room
  1.00pm to 2.00pm	RM 80 nett
  2.00pm to 6.00pm	Half Day of walk in room rate
  6.00pm onwards	Full day of walk in room rate